Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Rental & Used (R&U) is a part of the Construction Industries (CI) segment. A primary role of R&U is to support and enhance Caterpillar’s dealer network, which is a competitive strength and the critical way in which we serve our customers. R&U is hiring a Senior Marketing & Sales Operations Representative to support our Rental Excellence Program .

Role Summary: As a Rental Excellence Program (REP) Consultant, you will be responsible for assisting dealerships in achieving rental operational excellence. The REP Consultant will work to develop a reputation as a subject matter expert in process improvement methodologies that improve dealer-rental operations profitability. This individual will provide REP assessments on a quarterly basis and Rapid Improvement Workshops (RIW’s) in support of improved rental revenue growth, operational efficiency, and customer experience.

What You’ll Do:

• Conduct detailed REP assessments and RIW’s for dealer rental operations (coverage, forecasting, inventory management, rental fleet utilization, and orders and claims processing, etc.) with special emphasis on streamlining processes and improving dealer rental business profitability.

• Counsel dealers on methods to improve rental productivity measures. Evaluate individual dealer performance and develops appropriate recommendations to optimize dealer participation in the rental opportunity for the assigned service territory.

• Evaluate the training needs of dealer rental operations staff and leverage existing materials and resources to satisfy those training requirements. Includes the use of Industry and Product Specialists for CAT and Allied equipment.

• Utilize the established rental operational and financial benchmarks to measure the health of the dealer’s rental business.

• Counsel dealers on rental operations information systems including advantages, and implementation plans.

• Leverage Caterpillar resources to counsel dealers on operational process improvement opportunities that will contribute to achieving a superior level of customer satisfaction and improved profitability in rental operations.

• Improved dealer rental fleet integrity and growth based on profitability.

• Counsel dealers on an optimal rental rollout strategy, maximizing dealer profitability.

• Support communication of pay-for-performance programs for assigned territory.

• Administration of REP assessment reporting for dealer and Caterpillar personnel for assigned territory.

• Counsel dealers on the optimal and profitable usage of the CAT Certified Used program.

• Other duties as assigned by Caterpillar management from time-to-time.

Key Skills for Success:

• Project / Program Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

• Decision Making & Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Advises others in analyzing and synthesizing relevant data and assessing alternatives.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Effective Communicator: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

• Knowledge of rental operations and rental industry best practices.

• Experience working with or at an equipment dealer.

• Prior roles held in marketing operations or sales support.

• Demonstrated ability to work on increasingly more complex assignments and provide direction to less experienced team members on project assignments.

Additional Information:

• Work locations: This role can be assigned to one of three Caterpillar offices: Peoria, IL; Dallas, TX or Cary, NC.

• Caterpillar embraces flexibility through a hybrid work model, requiring onsite work 3 days per week.

• Domestic relocation assistance is available.

• Travel domestically and internationally up to 25% of the time is required, mainly within North and South America.

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

We’re  committed  to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –  innovating  to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=39)  – creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=25) .

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

May 7, 2024 - May 20, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.